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As the number of requests increased, we implemented chatbots and auto-responses for typical questions. This significantly reduced customer waiting time and relieved operators, who are now focused on complex requests. It is important not to completely replace live communication, but to use automation as support. At https://ecommercefastlane.com/top-tools-for-global-customer-support-team-management/ I found useful tips on choosing and setting up such systems, which helped to implement automation without losing quality and customer focus.