thethings.iO Support Service

We are here to help you to develop your solution as quickly as possible. So we provide several ways to contact us for free support.


Please, before try to contact us for support, check our FAQ. There are answers for the most common questions.

Online Forum

We provide a public forum to ask questions related our own API, Dashboard and services. Check our Community Forum.

Stack Overflow

If you need specific help to code your Device, App and other 3rd party services, you have to use Stack Overflow, a question and answer site for programmers. If you don't get any response from the community, then you can send to us the url of the question and we'll try to answer ASAP if anyone at our company has experience with that technology.

Dedicated support & Cloud Code Development

We also offer dedicated support plans. Please check our support plans pricing, or contact with us to get a custom quotation.

Direct In-App Support

Once you create an account at thethings.iO Platform, we provide direct in-app support about how to use our Platform. Simply click the chat icon in the lower right hand corner of any page, and you’ll find the tools to speak directly with us.

Sales or commercial support

For sales, commercial support, customizations or if you are interested in features only available with a Corporate Plan, then please get in touch via our contact form at the main website.

Service Status

You can check the status of our most important services on: